Getting Started
Is Belweds free to use?+
Yes! The Free plan covers up to 250 guests and one event, with RSVP management, menus, guestbook, planning checklist, shagun & registry, and vendor marketplace access. Premium and Royal wedding passes add more guests and events, live check-in, seating, photo gallery, analytics and more.
Can we plan our anniversary later?+
Yes. Put the date in your family calendar for free. An anniversary is an event of its own, so a small gathering costs nothing and a big one has a pass of its own, like your wedding did. Every pass runs for a set time, and none of them lasts for life.
How do I create my wedding page?+
Sign up as a couple, complete the quick setup wizard (takes about 3 minutes), and your personalised wedding page is live instantly at belweds.com/w/your-slug.
Can I invite co-hosts or family members to help manage?+
Yes. Invite your partner as a co-owner from Partner connect, and add family or friends to your Hosting team so they can help with check-in on the day — no shared passwords needed.
RSVPs & Guests
How do guests RSVP?+
Share your wedding link or QR code — guests can RSVP without creating an account. They just enter their name and dietary preference. You can also send WhatsApp or email invitations from the Invitations page.
Can guests RSVP for multiple events (e.g. Mehendi + Reception)?+
Yes. Each wedding event has its own RSVP, so guests can indicate separate attendance for each function.
How do I check in guests on the wedding day?+
Use the Live Check-in page on any phone or tablet. A volunteer can scan guest QR codes or manually mark arrivals. The board updates in real time for everyone.
Vendors & Marketplace
Can vendors see other vendors on my wedding?+
No. This is one of our core privacy guarantees. Each vendor can only see their own menus and data — never your full vendor list or competitor details.
How do I send an enquiry to a vendor?+
Browse the Marketplace, open a vendor profile, and click "Send Enquiry". The vendor receives an email notification and can respond via their vendor dashboard.
Can I chat with vendors in real time?+
Yes. Once an enquiry is sent, a live chat thread opens between you and the vendor at /vendors/[id]/chat — messages appear instantly on both sides.
How do I list my business as a vendor?+
Sign up with the "Vendor" role and complete your profile. Add your logo for free, set pricing, and toggle your listing on/off at any time. Portfolio, venue and dish photos come with the Starter and Premium plans.
Payments & Billing
How does billing work?+
Premium and Royal are one-time wedding passes paid via Stripe (card, or UPI for INR). A pass is valid for 18 months from purchase and never auto-renews. There are no hidden fees.
Is my payment information secure?+
Belweds never stores card details. All payments are processed securely by Stripe, which is PCI DSS Level 1 certified.
Can I get a refund?+
Wedding passes can be fully refunded within 7 days of purchase, as long as your invitation has not yet been sent to guests. See our refund policy or contact [email protected].
Privacy & Data
Who can see my wedding page?+
Your wedding page is accessible to anyone with your link. You choose which photos are public from the Photos page.
Can I delete my data?+
Yes. Go to Settings → Delete account. We will remove all your personal data within 30 days in compliance with GDPR and DPDP regulations.
Do you share my data with third parties?+
No. We do not sell or share your personal data. We use Supabase (database), Resend (email), Stripe (payments), and Hostinger with Cloudflare (hosting and network protection) — all GDPR-compliant processors.
Technical
Does Belweds work on mobile?+
Yes — Belweds is a Progressive Web App (PWA). You can add it to your home screen on iOS and Android for a native-app-like experience.
What happens if I lose internet connection at the venue?+
Guest pages you have already opened stay available offline, and the host door scanner queues scans while offline and syncs them when the connection returns. RSVPs themselves need a connection to be saved.
Which browsers are supported?+
All modern browsers (Chrome, Firefox, Safari, Edge). We test on the last 2 major versions of each.
Still have questions?
Our team is happy to help. We typically respond within a few hours.
Email [email protected]