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Refund & Cancellation Policy

Last updated: September 24, 2026

In short

  • Wedding passes (Premium, Royal): full refund within 7 days of purchase, as long as you have not yet sent your invitation to guests.
  • Monthly subscriptions (Memory Frames, vendor plans): cancel any time — no further charges; the current month is not refunded.
  • Other digital add-ons are delivered instantly and are non-refundable, except where something went wrong on our side.

1. Wedding passes

Premium and Royal are one-time wedding passes, valid for 18 months from the date of purchase. They do not renew and you are never charged again.

You can ask for a full refund within 7 days of purchase if your invitation has not yet been sent to guests (by WhatsApp blast, email, or by sharing your invitation link). Once guests have received your invitation, the pass has been used and is no longer refundable.

An upgrade from Premium to Royal follows the same rule for the upgrade amount. If a pass or upgrade is refunded, your wedding returns to the plan it was on before.

2. Monthly subscriptions

Memory Frames and vendor plans renew monthly until you cancel. Cancel any time from Billing (vendors: from the Subscription page). Cancellation stops the next renewal; you keep access until the end of the month already paid for. Partial months are not refunded.

If a renewal fails we email you and retry for a few days before the subscription is cancelled automatically.

3. Digital add-ons

Photo packs, Memory Vault extensions, custom-domain connections and signature-dish licences are digital services delivered immediately after payment and are non-refundable. Vendor booking deposits are governed by the terms agreed between you and the vendor.

4. When we always refund

  • You were charged twice for the same purchase.
  • You paid but the purchase was never activated and we could not fix it within 3 working days.
  • A refund is required by applicable Indian consumer protection law.

5. How to request a refund

  1. Email [email protected] from the email address on your account.
  2. Include your invoice number (it is on the emailed receipt and on your Billing page) and the reason.
  3. We reply within 2 working days. Approved refunds go back to the original payment method (card or UPI) and usually arrive within 5–10 working days, depending on your bank.

6. Taxes and invoices

Prices in Indian Rupees include GST. When a purchase is refunded, the refund covers the full amount including GST and the invoice is marked refunded; a credit note is issued on request.

7. Grievances

If you are not satisfied with how your request was handled, write to [email protected] with the subject “Grievance”. We acknowledge grievances within 48 hours and resolve them within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.